Contact Us

We're happy to answer questions or help you with returns.

Please fill out the form below if you need assistance.

Note:  If you’d like ice cream delivered right to your door, you’ve got a couple of choices:
1) You can order all your favorite Ben & Jerry’s flavors for instant delivery here: Click here: https://www.benjerry.com/ice-cream-near-me/instant-ice-cream-delivery-near-me

2) If you’d like to order from the company that has shipped our ice cream for years & years (other brands too), please contact our friends at Ice Cream Source here:  IceCreamSource.com & Gift Packs?

+ ALL YOUR SHIPPING QUESTIONS, ANSWERED

• We ship Monday through Friday using UPS.
• Most orders are shipped via ground delivery
• After your shipping label is created, you will receive an email with your tracking number
• UPS is authorized to leave all packages at the destination without a signature
• Unfortunately, at this time we are not able to offer shipping outside of the US
• To guarantee delivery, we must have the complete and correct address. We are not able to deliver to PO Boxes, APO or FPO addresses at this time.

+ ORDER CHANGE OR CANCELLATION

Hit that order button a bit too fast, huh? If you made an error on your order, the sooner you let us know about it, the better. We may be able to make an edit, however, once a shipping label has been created we will not be able to change or cancel the order. Contact us using the form below and we'll do what we can!

+ DAMAGES, MISTAKES, & OTHER MISHAPS

Whoopsie-daisy! Whether you received the wrong size t-shirt or something was damaged during shipping, we’re here to help. Contact us using the form below and we will make things right ASAP.

+ RETURNS & EXCHANGES

Gift Shop items can be returned or exchanged within 30 days of purchase. For returns, we'll gladly provide a refund after we receive the re-sellable item back. For exchanges, please send back the re-sellable item, we'll credit you for the purchase, and you can re-order the correct item. Contact us using the form below to start your return or exchange.

+ THE FINE PRINT

Ben & Jerry’s is not responsible for damage or loss of gifts due to an unavailable recipient, incorrect address information, or theft. We are not able to change the address or cancel an order once the package has shipped. If you are sending this as a gift (aren’t you sweet?), please ensure your recipient is properly notified. Gift Shop items can be returned or exchanged within 30 days of purchase. Please contact us through the form below for specific instructions for returning or exchanging merchandise.

+ CUSTOMER SERVICE

Have a question or want to ask us about our favorite ice cream flavors? Contact using the form below. Your question will be sent directly to our customer service team, and we will get back to you as soon as we possibly can.



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